PLACING ORDERS

After submitting your order, we will send you an order confirmation email. Included in the email you will find information such as order number, purchased items, payment information and delivery information – including tracking details. 

Please note that you must be 18 years or older to shop at www.urban-kind.com. All orders are subject to acceptance by Urban Kind, and we may choose not to accept an order. 

PRICING AND SHIPPING COSTS

The prices and delivery costs displayed on the website is including VAT (Value Added Tax).  

We retain the right to make typos or spelling errors. All prices and shipping costs shown on www.urban-kind.com my be subject to change without notice, and the purchase order is not finalized and accepted you have received a shipping confirmation email. 

Prices shown online at www.urban-kind.com may differ from physical stores.

I HAVE NOT RECEIVED THE ORDER CONFIRMATION 

Please check if it has ended up in your spam filter, or filtered into your junk email. During launches and higher traffic on the website, the order confirmation may also take some time to arrive. If you have not received your order confirmation the day after a purchase, please contact customer service on hello@urban-kind.com and we will send it to you.

CAN I ADD A PRODUCT TO MY ORDER?

It is not possible to add an item to an already placed order. You are very welcome to place a new order.

CAN I CANCEL MY ORDER?

Please email us and we will be happy to help check if it is possible. However, it is not a guarantee if we have processed your order. In this case you may want to return the package to us. Please read more about this in SHIPPING AND RETURNS.  

CAN I CHANGE MY ADDRESS OF MY ORDER?

Please send an email with your correct address to our customer service hello@urban-kind.com to see if it is possible. However, it is not unfortunately not possible if we have processed your order.  

WHAT PAYMENTS DO YOU OFFER?

Cards. We accept payments from all major credit cards for example, VISA, Mastercard, American Express, and Maestro. Purchases made with VISA, MasterCard or American Express may be verified through 3D Secure or SecureCode for safety and fraud prevention purposes.  

Shop Pay. Powered by Shopify, Shop Pay makes checking out faster by securely saving your shipping and payment details.

Apple Pay. We accept payments with Apple Pay. 

Google Pay. We accept payments with Google Pay. 

PayPal payments. We accept payments with PayPal.

Klarna payments. With Klarna Pay Later, Klarna Pay Now, and Klarna Slice It, you can choose to pay for your order with a variety of options. These different payment options let you pay immediately, by invoice, or through installments using direct debit or credit card. Using Klarna provides a safe and easy checkout experience for you. Klarna payment options are shown only in euros (EUR) at checkout to customers in the following countries:

REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

HOW LONG DOES IT TAKE BEFORE I HAVE MY MONEY BACK?

We try to pay you back as quickly as possible, but within 30 days at most. From the time we have entered information about a refund, card payment refunds normally takes about 2-5 work days.  

I HAVE NOT RECIEVED MY REFUND - WHAT DO I DO?

It can take up to 30 days for us to process refunds. Feel free to contact our customer service hello@urban-kind.com if that time has been exceeded and we will check your case.

WHICH COUNTRIES DO YOU SHIP TO?

We ship throughout Europe and North America. Fore hipping outside there areas, please send us an email request to hello@urban-kind.com

UPS DELIVERY

We use UPS as our carrier, and all orders are delivered door-to-door. If for some reason the package cant be delivered you may have to pick it at your nearest pick-up point. 

DELIVERY TIME

Estimated delivery time is 1-3 working days within Europe, and approximately 2-5 working days outside Europe.

TRACEABILITY

All shipments are sent as trackable parcels with UPS. When your package is sent from the warehouse, an email is sent to you with a tracking link where you can follow your package.

TRANSPORT DAMAGE

If your package has been damaged in transit, please contact our customer service along with a picture showing how the package has been damaged and we will be happy to help you further. Send an email to hello@urban-kind.com

WHERE IS MY ORDER?

When your order has been dispatched from our warehouse, you will receive an email with a tracking link. 

You can track the package on UPS home page. 

CUSTOMS

Within the EU, you do not have to pay duty.

Outside the EU, there may be customs fees and this is handled automatically by UPS customs agents. Please contact your country's customs office for more information on skincare/cosmetics customs duties.

SHIPPING COST

We have free shipping over a certain amount, currently €75. If you shop below this amount, shipping is an extra cost.

To see your exact shipping cost, proceed with your order to checkout, enter your address, including country.

HOW DO I RETURN A PRODUCT?

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, returned product(s) must be unused and in the same condition that you received it. It must also be in the original packaging and in a re-sellable condition. We will not accept returns where labels have been removed, or products have been opened. 

To complete your return, we require a receipt or proof of purchase. We only accept returns or exchanges of items purchased on our webshop www.raw-perfection.com. If you purchased your Raw Perfection product at another retailer, please contact them for assistance. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

FOR RETURNS, FOLLOW THESE STEPS

1) Send a notice to hello@urban-kind.com. Include the following information: 

• Your order number

• Reason for the Return Request

• Pictures of the product

• Your name

• Your email

Providing all relevant information will speed up the process.

2) If the return is accepted by us, safely pack the product in the original shipping box or another sturdy and well-padded box. Please mark the shipment with your order number. 

3) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we have provided the label for you. 

4) Mail your product to: Urban Kind – Membro AB – Augustendalsv 5b, 13152 Nacka Strand, SWEDEN.

5) Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will receive an email confirmation when the return has been processed and the refund has been transferred.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company. It may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@urban-kind.com.

RETURN OF SALE ITEMS 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@raw-perfection.com and send your item to:

Urban Kind – Membro AB – Augustendalsv 5b, 13152 Nacka Strand, SWEDEN.

RETURN OF GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

CAN I GET RECOMMENDATIONS ON PRODUCTS THAT FIT TOGETHER?

Absolutely, we will be happy to help you. When you are viewing the list pf products, it is clear in which step and order to use the products.

On many product pages you will find detailed tips on how to use the products, and how the products work together.

If you need more information about your specific skincare ritual, please reach out to us on hello@urban-kind.com and we will connect you with a specialist. 

ARE YOUR PRODUCTS VEGAN?

All of our products are vegan.  

ARE YOUR PRODUCTS CRUELTY FREE?

Aw Perfection are strongly opposed to animal testing and our products are not sold in any markets that require the products to be tested on animals. 

CAN I TEST BEFORE I BUY?

Unfortunately, we do not offer free samples. However you can order our luxury samples to try the product.